Service

Overall increase of 21.1% for critical illness - highest level of growth since 2012

Tenet Group has confirmed it will expand its protection proposition with its advisers now having the option of using LifeQuote's comparison and illustration tools.

Health & Case Management Ltd (HCML) has re-launched its catastrophic injury case management service.

iPipeline has announced the launch of its new indicative underwriting decision tool on Assureweb, which is designed to help advisers meet their Treating Customers Fairly (TCF) duties.

Defaqto's Protection Service Satisfaction survey has found the timeliness of processing new business is the most important aspect of service for advisers recommending individual protection products.

Paul Robertson discusses Ageas's Darren Sprigg's vision of a high tech protection market

Lloyds Banking Group has admitted to failings in its handling of payment protection insurance (PPI) complaints, following an undercover investigation.

Tips from Bright Grey

LV= paid out 95% of underwritten protection claims in 2012. This includes 99% of life cover claims, 91% of critical illness claims, 88% of income protection claims, and 98% of unemployment claims.

An adviser who helped his customer negotiate a difficult settlement on an old protection policy has been specially recognised at Legal & General's 2012 Business Quality Awards.