Feature

Covid, Consumer Duty and cost of living

Now available for members to watch

“When I first joined the protection industry, I just felt completely foundation-less”

"The remortgaging journey is a key life moment when customers are already engaged"

"There are a wide range of underwriting outcomes from standard to decline"

“Our industry has made a start, but there’s still work to do”

“We need to understand the psychology of both our clients and the community”

“We're trying to bring a bit of light-heartedness to protection”

Now available for members to watch

Championing Positive Change