Zurich

To assess the balance between cost and quality

"The more refined we can get, the fairer it becomes"

Updated definitions and design for the Consumer Duty age

Claim assessment times is new measure for 2024

“We have to become more effective at delivering health and wellbeing support services”

Speeding up diagnosis and prevention

Tim Bailey succeeds Barry O'Dwyer

In King Charles’ birthday honours

"It will be an uphill struggle to dismiss Generation Z's focus on climate change"

At policy application and on-risk stages