underwriting

"Mental health remains a major issue"

“We believe it should be up to the customer to determine what is fair value”

Reduced features available for affordability

"The need to maximise access to insurance has never been greater"

Distribution, technology and underwriting

Provider service quality, claims timescales and Consumer Duty

"We still need to do more to reduce complexity in our industry"

"Despite my optimism, I am very mindful of the continuing challenges"

'Google really is the underwriter's best friend'

"It is important that advisers can approach the whole market"