L&G retail updates underwriting process

Key changes include the simplification of complex application questions, as well as more clarification supplied when customers are submitting information. Broader questions have been broken up into smaller, more specific health and lifestyle queries, according to L&G, with family history questions now specifically referring to "full blood" relatives. The changes have been made in response to "customer feedback and behavioural science", according to the insurer. David Banks, director of claims and underwriting, retail protection, L&G: "This latest series of underwriting improvements...