Scottish Widows
Christine Husbands: Value-added services and building trust
Services such as nurse advice, second medical opinions and bereavement counselling all add something invaluable to protection, says RedArc MD
Watch COVER's value-added services webinar again
CII's Melissa Collett, Johnny Timpson of Scottish Widows and RedArc's Christine Husbands discuss meeting the needs of vulnerable customers with COVER editor
The conversation gap
We need an environment of transparency and openness, argues Helen Dick of Scottish Widows
Protection beyond the numbers
Scott Cadger of Scottish Widows explores care services and the value of supporting customers at the moment of truth
COVER webinar: Value-added services
Christine Husbands, Melissa Collett and Johnny Timpson discuss meeting the care needs of vulnerable customers on Thursday 18 October
Punter Southall Aspire hires Scottish Widows manager to head FP business
Peter Selby will join adviser firm as managing director of retail advice
Industry reacts to FSCP consumer paper
ABI makes statement on consumer panel findings while key protection figures welcome call for Universal Credit means-testing exemption
COVER Summit Video: Johnny Timpson
Financial protection technical & industry affairs manager of Scottish Widows on improving access to insurance
UnderwriteMe overhauls questionnaire and integrates Defaqto
Price comparison tool switches from insurer questionnaire format to customized style with 'catch-all questions' to reduce sales time
Supreme Court ruling on unmarried benefits could open 'floodgate'
'Landmark' decision to overturn government's refusal of bereavement payment to Siobhan McLaughlin will have 'significant implications' for advisers
Supreme Court to rule on bereavement dispute
Siobhan McLaughlin denied both a lump sum of £2,000 bereavement payment, as well as £118-a-week widowed parent allowance
Johnny Timpson: 35 years of critical illness
Scottish Widows' Johnny Timpson reviews the 35 years since critical illness cover was introduced
Gary Burchett: From the heart
Gary Burchett, protection director at Scottish Widows, on heart disease and the 35th anniversary of critical illness cover
COVER Customer Care Awards 2018 - Official Winners' eBook out now
The official eBook for this year's COVER Customer Care Awards is available now to download
Industry reaction: FCA feedback on Access To Insurance
Comments from ABI, CII, advisers and provider following Financial Conduct Authority's call for better access to insurance for pre-existing medical conditions
'Outdated' Insurable Interest Bill redrafted for life
Bill broadened to include insurable interest in cohabitants, group schemes and trusts
4.5 million UK dads have no life insurance - Scottish Widows
Fifth admit household would not be financially safe without main income
People think insurers only pay 34% of protection claims
Trust a problem while nine in 10 Brits in financial danger should serious illness strike and less than a third have life insurance
Scottish Widows pays out 98.99% of life claims for 2017
Above industry average figures for both critical illness and life paid claims
COVER Customer Care Conference - only a few days to go!
This Friday at Jumeirah Carlton Tower, London
Scottish Widows appoints Gary Burchett as protection director
He fills the role previously held by Jackie Leiper
Johnny Timpson: For better or worse, richer or poorer
Johnny Timpson holds forth on bereavement benefits, cohabiting inequalities and the upcoming Supreme Court case in Belfast
Prime minister declares £75m for prostate cancer research
The biggest UK government investment yet for this type of cancer
Scott Cadger: Revolution or evolution?
How underwriting can help simplify the sales journey
