Louise Colley

Only 15% of young people have basic understanding of IP

To assess the balance between cost and quality

“The best kind of claim is not to have one in the first place”

Ahead of the Consumer Duty

“It’s not about me succeeding anymore; I want the business to succeed”

“A framework for a consistent approach for reporting would be needed”

Monthly income instead of lump sum

"The true value of protection is shown when times are toughest"

“Bringing people into a real opportunity to develop is profound”

Part of digital-first approach