Insurers hesitant to expand claims data publications

In a recent feature, COVER spoke to a number of protection advisers who expressed concern that the claims process has failed to improve over recent years, resulting in poor levels of transparency, lengthy waiting times for decisions to be made and communicated, and convoluted systems. One of the issues specifically highlighted by those the publication spoke to was the role of claims statistics provided by insurers that only tell one side of the story, the positive side of consumer outcomes. Following publication of the article, COVER contacted all major protection insurance providers ...