“Our revaluation of the way we underwrite may need to be accelerated”
Sam Stafford takes on newly-created role
“A client’s natural reaction will be to see that their premiums are higher than first agreed”
"In a climate where we feel powerless, protection is power people can deploy."
Ethnic minorities most effected
‘Changing the status quo has proved very difficult’
Apps seen to ‘genuinely add value to customers’
“Availability of knowledge is not the problem. Desire is not the problem.”