customer service

Insurers will be left behind if they do not change one-to-many models and adapt to the growing power among consumers in the transaction process, a global analyst has warned.

Over 70% of brokers have ranked 'speed of service' as the most important factor when insurance providers offer services to them.

The Department of Health's information strategy has set a ten-year framework to improve information access for the NHS, public health and social care.

IFAs have claimed providers of individual protection products consistently fail to meet their expectations in dealing with existing business, Defaqto said.

Medicals Direct Group has bought key competitor, City of London based, Medibureau for an undisclosed sum.

Attention to service levels is imperative in a firm of any size, yet both measurement and implementation may be better outsourced, says Kate Roy.