complaints

FOS/FCA joint thematic review to come later this year

Q3 2025/26

Continues redress improvement work with FCA

Less than 10 complaints for income protection

Commitment to resolve 17% more cases

64% of all advice suitability complaints were upheld

Total of 181,300 complaints forecasted

Across transparency, trust, happiness and complaints categories

Changes designed to incentivise firms to settle proactively

“Authorised” scams increased to 9,370 complaints