complaints

FOS increases complaint level predictions for 2024/25

Regulation

FOS increases complaint level predictions for 2024/25

Commitment to resolve 17% more cases

clock 04 April 2024 • 3 min read
Advice suitability complaints upheld by FOS head for record high

Adviser / Broking

Advice suitability complaints upheld by FOS head for record high

64% of all advice suitability complaints were upheld

clock 03 April 2024 • 2 min read
FOS expects 44,300 insurance complaints in 24/25

Regulation

FOS expects 44,300 insurance complaints in 24/25

Total of 181,300 complaints forecasted

clock 24 January 2024 • 2 min read
Aviva, Freedom Health top first Fairer Finance PMI customer experience ratings

PMI

Aviva, Freedom Health top first Fairer Finance PMI customer experience ratings

Across transparency, trust, happiness and complaints categories

clock 24 May 2023 • 3 min read
FOS confirms temporary change to business-specific complaints data

Regulation

FOS confirms temporary change to business-specific complaints data

Changes designed to incentivise firms to settle proactively

clock 03 April 2023 • 2 min read
Insurance complaints topped 33,000 in 2021: FOS

Insurer

Insurance complaints topped 33,000 in 2021: FOS

“Authorised” scams increased to 9,370 complaints

clock 28 June 2022 • 1 min read
Partner insight: Are health insurers really out to make profits at the expense of their customers?

Individual PMI

Partner insight: Are health insurers really out to make profits at the expense of their customers?

Complaints about PMI are lower than average

clock 05 November 2021 • 2 min read

Regulation

FOS complaints against advisers continue to fall

Sesame most complained-about advice firm

clock 05 September 2017 • 3 min read

Regulation

FCA confirms deadline for PPI complaints

Adds new grounds for complaints

clock 02 March 2017 • 2 min read

Regulation

FCA splits advice from guidance in new complaints rules

The Financial Conduct Authority (FCA) has for the first time distinguished between advice and guidance in the way it records complaints, in new rules out today.

clock 23 July 2015 •