Laura Tranter quizzes advisers about how extra services are providing tangible qualities to policies
At a recent round table discussion on the future of added value services, several important questions were raised: Why do we offer value add services to our customers? Are the take up, usage and results tangible? What challenges face insurers and advisers in relation to added value services? What do customers really want from them? And is 'added value' the best and most appropriate description we can come up with? A recurring theme throughout the debate, especially from adviser firms, was around...
Nurse screening and doctor examination services to start from 1st June for individual protection customers
'This is a moment in history like no other'
From Monday 1 June
‘Inconsistencies making it very difficult’