45% of advisers under 30 worried about AI use in claims

More concerned about AI in claims than underwriting

Jaskeet Briah
clock • 2 min read

Younger advisers have been found to be more sceptical about the use of AI in claims and underwriting processes than older counterparts.

According to part two of the Protection Distributors Group's (PDG's) Protection Insights Report, surveying over 300 advisers, 44% of advisers across all age groups were positive about AI use in protection generally. Meanwhile, 22% of all advisers were broadly neutral and 29% were sceptical, with 5% viewing AI as being of ‘little importance'. Advisers aged between 30-50 were most enthusiastic (48%), compared to 26% of younger advisers seeing it as beneficial. Roy McLoughlin, board member, PDG, said: "It is fascinating to see that younger protection professionals are more sceptical o...

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