Use of insurer-provided health services up by 23%: ABI

The ABI said this highlights the expanding role of health and protection insurers in supporting a healthy UK population and workforce. Customers accessed insurer-provided health services 10.3m times in 2023 to help prevent illnesses, manage conditions, receive treatment or support their return to work, which is up by 22% from 2022. More than half (51%) of these interactions were for prevention, diagnosis and to offer early care to individuals. The association noted that employers played a "crucial role" in the uptake, with 77% of people who accessed these services having done so th...