Advisers believe the introduction of the Consumer Duty in July has resulted in an increase in protection conversations with mortgage clients, according to the Association of Mortgage Intermediaries (AMI).
The Association's upcoming annual Protection Viewpoint Report, The Perception Gap (published 8 November), has found that two in five advisers believe their firm has seen an increase in protection conversations with mortgage clients as a result of the regulations. Meanwhile, one in three advisers (33%) stated they have become aware of changes in how they are required to evidence protection conversations with customers on file and around in four (24%) said they have moved to discuss a "different variety" of protection products with clients. However, the report also found that around one...
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