Legal & General extends Care Concierge service to retail customers

Access to tailored support and later-life care experts

Jaskeet Briah
clock • 2 min read

Legal & General (L&G) Retail has extended its free Care Concierge service to eligible customers within its retail business.

Currently, Care Concierge is available to all annuity, lifetime mortgage, workplace pension and group protection customers, and now retail protection customers with a policy starting from 20 July 2023 will be able to access the service. The Care Concierge service will be included across the majority of L&G Retail's products as standard, providing access to tailored support and later-life care experts for policyholders and their immediate family members. Bernie Hickman, Legal & General Retail chief executive, said the service has been expanded to the insurer's retail products as two-th...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Individual Protection

Aviva updates online trust process

Aviva updates online trust process

Digitised trust for individual protection

Cameron Roberts
clock 28 November 2025 • 1 min read
Fairer Finance adds former FCA chair to consumer board

Fairer Finance adds former FCA chair to consumer board

Charles Randell CBE joins

Jaskeet Briah
clock 28 November 2025 • 1 min read
A history of protection products

A history of protection products

The good, the bad (and the ugly)

Tom Baigrie and Ryan Griffin
clock 27 November 2025 • 6 min read