Comentis has launched a Vulnerability Support Framework to help advise all Financial Conduct Authority (FCA) regulated firms that are struggling to support vulnerable customers ahead of the Consumer Duty on 31 July.
The framework has been designed by the clinical regtech provider to advise on the action required once customer vulnerabilities have been identified through Comentis' online customer assessment tool. It will address a range of possible vulnerabilities and, as a result, provide practical and clinically based instructions for supporting at-risk customers, Comentis noted. The document includes immediate and long-term actions for a range of potential risk factors, ranging from divorce and bereavement to dementia and low resilience. The vulnerabilities that have been identified through the...
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