HSBC Life signs PDG claims charter and funeral pledge

The Charter's main points include facilitating telephone-based claims processes, making sure intermediaries are notified when claims are made so records can be updated, and confirming claimants receive payment on time. Meanwhile, by signing the funeral pledge, HSBC Life has agreed to pledge a minimum of £5,000 to a funeral director when customers cannot afford the costs, due to probate delays for example. The pledge also ensures that funeral directors are paid after providers have assessed and accepted the claim to avoid instances of non-disclosure. It was created to help families mee...