Royal London pays out on 99.6% of claims in 2020

Totalling £591 million

John Brazier
clock • 2 min read

Insurer paid 99.6% of claims in 2020 totalling more than £591m to around 86,000 customers

Royal London paid over £136m in life and terminal illness claims last year. Over 1,500 term life insurance claims were paid, with an average pay-out of around £73,000 per claim. The average pay-out for a terminal illness claim was around £135,000 (224 paid). Nearly one-third of a billion pounds (£314m) was paid in whole of life claims. The average pay-out was £3,820, a yearly increase of 48%, with 99.98% of all claims paid out. Throughout the year, Royal London paid out over £13m to families who had experienced a death due to Covid-19. Critical Illness (CI) & Income Protection (...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Insurer

Simplyhealth Group acquires FMC to support UK dentistry

Simplyhealth Group acquires FMC to support UK dentistry

Technology expansion

Jaskeet Briah
clock 02 September 2026 • 1 min read
The COVER Review: Aviva HNW, HSBC Life migration, Guardian underwriting and more

The COVER Review: Aviva HNW, HSBC Life migration, Guardian underwriting and more

Week commencing 24 August 2026

COVER
clock 28 August 2026 • 1 min read
Chesnara expects to complete HSBC Life migration this year

Chesnara expects to complete HSBC Life migration this year

Group half year results

Cameron Roberts
clock 25 August 2026 • 2 min read