OneFamily to assess claims using alternative evidence

OneFamily said pressure on GPs and clinicians during COVID-19 is likely to cause delays to its claims process. It is therefore using medical underwriters to proceed over 50s life claims by relying on existing evidence supplied by the claimant to reduce time and lighten the load on the NHS. Steven May, OneFamily's over 50s product manager, said: "Claims can now be assessed using evidence such as diagnosis letters, discharge summaries and reports supplied by the claimant.  To support this process, we've also updated our call handling, so that we can establish at the outset what evidence...