Claims and underwriting teams ‘fully operational’ but call centres operating at ‘reduced capacity’
Legal & General has said there is a possibility of underwriting delays in the future due to challenges in obtaining evidence from customers, GP surgeries and third-party medical providers at this time. The insurer has directed intermediaries towards its digital communication systems (available 24 hours a day) to get all updates and avoid call waiting times. Its call centres are now working at reduced capacity - 9am to 5pm Monday to Friday - as it works to fully equip its teams to work from home....
Life sales increased to £3.5m
New premiums value for life business reached £21.2bn
Insurer paid 95% of life CI claims so far this year
‘We will all miss that smile’