L&G customers could face 'underwriting delays'

Legal & General has said there is a possibility of underwriting delays in the future due to challenges in obtaining evidence from customers, GP surgeries and third-party medical providers at this time. The insurer has directed intermediaries towards its digital communication systems (available 24 hours a day) to get all updates and avoid call waiting times. Its call centres are now working at reduced capacity - 9am to 5pm Monday to Friday - as it works to fully equip its teams to work from home. For new registrations, intermediaries are advised to contact the insurer via email only du...