Funeral directors sign cost transparency pledge

The 2020 Fair Funerals pledge has been relaunched by the charity Quaker Social Action amid pressure on the funeral industry due to an ongoing inquiry from the Competition & Markets Authority (CMA). The CMA has accused some funeral directors of taking advantage of customers by charging high prices at a time when they are vulnerable, while refusing to disclose clear prices, quoted online, and failing to provide comprehensive information on the quality and range of services in a way that makes fair comparison difficult. The CMA has since reported that half the funeral director websites t...