The Exeter joins The PDG 'Claims Charter'

The Exeter has joined the Protection Distributors Group (PDG) Claims Charter, following the announcement of its pilot with iPipeline's digital claims solution AlphaTrust. The programme means that The Exeter's income protection (IP) members will have the option to submit their claim form and provide supporting information via an online platform. Launched in 2018 to improve outcomes for claimants, the PDG Claims Charter outlines a set of standard practices to focus on delivering a positive claims experience for customers. The Charter requires companies to have a dedicated claims team...