Industry wants flexibility around mental health underwriting decisions

Protection Review Mental Health Study

Adam Saville
clock • 2 min read

Almost half of consumers would rather answer questions about mental health online, study finds

More than two-thirds in the life and protection sector think our industry is better at underwriting physical health than mental health, while 64% want greater flexibility around decisions than just ‘accept' or ‘decline', a study unveiled at the Protection Review Conference revealed today. According to one in five people working in the sector, the industry is ‘very open' to change - however the rest are not so sure. The survey of over 200 industry professionals and more than 2000 members of the public found that over a quarter of consumers would be more likely to purchase life insuranc...

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