Neil's story: 'It happened to me'

Following a colonoscopy, self-employed bathroom fitting manager Neil was diagnosed with stage 2 bowel cancer and subsequently went into surgery, however developed severe sepsis which required treatment in intensive care. As a British Friendly member, his income protection policy covered his monthly salary which allowed him to pay his mortgage while he underwent surgery and began to recover. "I had one person, one point of contact, he was called James, he was really understanding, I felt like I could talk to him about anything related to my claim, he was just exceptionally good," said ...