OPAL IS launches digital platform for HSBC protection product

A fully digital platform, which processes all aspects of the customer journey from quotation, acceptance, administration and claim, has been built by OPAL IS for HSBC's new protection proposition. Created on OPAL IS's PANDORA platform and white labelled to meet HSBC's branding, the system also includes an adviser portal and is integrated with IFA CRMs and comparison websites. The new digital platform has developed the following bespoke solutions for HSBC: • An entirely digital customer journey, from initial business capture, to administration including claims notification and settl...