Majority of Aegon customers make CI claims by phone

  Some 88% of customers opted for the tele-claims approach to make their critical illness claim in 2016. Aegon launched its tele-claims service in 2010 after it was successfully piloted the year before.   Simon Jacobs, head of underwriting and claims at Aegon said: "The tele-claims approach to making a CI claim has always been well received by both customers and advisers. It means a customer who is often coming to terms with a diagnosis or coping with treatment for a critical illness, can speak to a claims assessor on the phone. "They'll collect all the information needed to m...