Aviva releases first individual protection claims report

Aviva paid out 98.9% of life insurance claims to support families through a bereavement or terminal illness diagnosis, 92.3% of critical illness claims for conditions such as cancer, heart attack and stroke, and 92.6% of income protection claims to help customers get back to work after a health crisis. The wider report which can be found here comprehensively details how customers are supported through Aviva's claims and rehabilitation process and includes examples of customers' individual experiences. Usually insurers simply publish their claims paid rates each year. It also aims to ...