Isobel Langton: Seeing the bigger picture

Royal London's Isobel Langton made her mark in life insurance and pensions at Irish Life with a number of roles in the UK, before joining Royal London when it acquired United Assurance Group (UAG) in 2000. It was here she became responsible for integrating customer service for all of Royal London and UAG after. A specialist in leading customer services teams and business transformation initiatives, Langton was appointed group customer services director in June 2012 before progressing through the ranks to become intermediary CEO in 2014. Outside of work, she and her husband Paul are ke...