CEO Interview: Isobel Langton, The Exeter

“The best way of promoting income protection is to improve the customer journey”

John Brazier
clock • 10 min read

COVER talks to The Exeter’s chief executive, Isobel Langton, about her time in the role so far and where the industry can be better at developing and increasing awareness of income protection.

In mid-February, Isobel Langton was announced as the successor to The Exeter's outgoing chief executive, Andy Chapman, who was retiring after 40 years in the insurance industry and 12 at the helm of the provider. Langton joined The Exeter from Royal London, where she served as chief executive of its intermediary division, where she oversaw and implemented the insurer's protection business strategy and led the pensions business. Prior to that, she was group customer service director with Royal London and held senior roles within Scottish Life and Irish Life Assurance. Six months into t...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Insurer

Employees reluctant to discuss mental health at work: Aviva

Employees reluctant to discuss mental health at work: Aviva

Insurer, Aviva, has released research showing that, whilst access to mental health services is improving, employees are reluctant to discuss mental health with their employer.

Cameron Roberts
clock 12 May 2026 • 2 min read
The COVER Review: Product updates, claims statistics and sick notes

The COVER Review: Product updates, claims statistics and sick notes

Week commencing 4 May 2026

COVER
clock 08 May 2026 • 1 min read
Bupa opens London mental health centre

Bupa opens London mental health centre

Supporting more than 400 patients per week

Jaskeet Briah
clock 07 May 2026 • 2 min read