CEO Interview: Isobel Langton, The Exeter

“The best way of promoting income protection is to improve the customer journey”

John Brazier
clock • 10 min read

COVER talks to The Exeter’s chief executive, Isobel Langton, about her time in the role so far and where the industry can be better at developing and increasing awareness of income protection.

In mid-February, Isobel Langton was announced as the successor to The Exeter's outgoing chief executive, Andy Chapman, who was retiring after 40 years in the insurance industry and 12 at the helm of the provider. Langton joined The Exeter from Royal London, where she served as chief executive of its intermediary division, where she oversaw and implemented the insurer's protection business strategy and led the pensions business. Prior to that, she was group customer service director with Royal London and held senior roles within Scottish Life and Irish Life Assurance. Six months into t...

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