How claims and underwriting processes are changing due to Covid-19

In June, industry members debated how claims and underwriting processes have changed as a result of Covid-19 and the impact of digitisation on their future. Following the previous Protection Review Summit which focused on ‘Pricing' earlier this year, the most recent one tackled issues such as personalisation, the long-term health impact of Covid-19 and adviser engagement. Here are some of the key takeaways. It is important not to lose the human touch when dealing with customers Scott Cadger, of Scottish Widows, pointed out that customers do not like to think that everything is bein...