Mental health: Insurers 'must not stick to rigid yes/no tick boxes'

Adam Saville
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Mental health: Insurers 'must not stick to rigid yes/no tick boxes'

COVER examines mental health underwriting following The Telegraph story revealing refused life cover for bereaved woman who sought counselling

As an industry, we can almost hear the collective wince when a national news story breaks detailing the account of an individual refused cover or denied a claim in a way that feels unfair or discriminatory. Over the past 10 days or so, like buses, three of these stories came pretty much at once. Two of them - one in The Guardian and the other in The Telegraph - focused on separate rejected critical illness claims (more on this to follow). The other - also in The Telegraph - revealed a s...

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