Mental health: Insurers 'must not stick to rigid yes/no tick boxes'

As an industry, we can almost hear the collective wince when a national news story breaks detailing the account of an individual refused cover or denied a claim in a way that feels unfair or discriminatory. Over the past 10 days or so, like buses, three of these stories came pretty much at once. Two of them - one in The Guardian and the other in The Telegraph - focused on separate rejected critical illness claims (more on this to follow). The other - also in The Telegraph - revealed a situation involving a bereaved woman who had been refused life (and critical illness) insurance by Vi...