Pacific Life Re claims survey: Misrepresentation in the eye of the consumer

clock
Pacific Life Re claims survey: Misrepresentation in the eye of the consumer

This is the second in a series of features highlighting key findings from Pacific Life Re's consumer research on consumers' perceptions of protection claims management.

How do consumers think we should deal with misrepresentation? Our research found that almost 60% of consumers ranked misrepresentation or something similar as the main cause for declined life claims. So, we wanted to dig further and find out how consumers expect insurers to treat misrepresentation. To explore this, we presented them with a number of hypothetical scenarios, such as the following example: "A person who applies for life insurance doesn't tell the insurer about their...

To continue reading this article...

Join Cover

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around Covid-19, regulation, diversity and mental health.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Cashplans

The health cash plan's evolution for a new normal

The health cash plan's evolution for a new normal

New interactive eBook

COVER
clock 24 January 2022 • 1 min read
COVER Excellence Awards Winners 2021 Special eBook now live!

COVER Excellence Awards Winners 2021 Special eBook now live!

Leading With Distinction

John Brazier
clock 17 December 2021 • 1 min read
AXA Health policyholders latest to gain Cleveland Clinic access

AXA Health policyholders latest to gain Cleveland Clinic access

Following Bupa and WPA agreements

John Brazier
clock 11 October 2021 • 1 min read