Royal London locates over £14m worth of lost policies

Royal London has reunited 36,000 customers with lost ‘penny policies' worth more than £14m in a bid to remind policyholders that their policy exists. The mutual insurer has spent in excess of £2m and worked with external tracing partners to help re-engage customers who have policies sold historically by door-to-door sales. Key policies include those from brands now owned by Royal London, including United Friendly, Refuge Assurance and Royal Liver. "Reuniting customers with money that is rightfully theirs is a priority for us," said John Glen, group operations director for Royal Lon...