Individual Protection

Policies with cases up to £3m return to pre-pandemic levels

Life and critical illness cover

4.3 million referrals

Updated Product Intervention and Product Governance Sourcebook

Mental health support most common cause

"The critical illness world is a jungle where the unwary can become entangled in terminology"

“The industry must move on and build a tolerance in the application process”

“Sometimes I can be challenging and quite bold, because I push to do the right thing”

No Smoking Day

Part of digital-first approach