"The remortgaging journey is a key life moment when customers are already engaged"
"In my experience few clients actually read key facts brochures"
"If we can't crack this, then we are categorically in trouble”
Heath Protection, Towergate Health & Protection and Onestopmortgageshop
Marks the start of education roll out
“We need to understand the psychology of both our clients and the community”
Championing Diversity & Inclusion
“Don’t just hit the word limit and send it in; take a few runs at it and polish it until it shines”
"Struggling families have little insight into what help might be available"