Protection advisers have highlighted higher service standards from providers as the top priority for their Christmas wishlist of what they want from the industry in 2024, according to a survey.
Seventeen protection adviser firms were asked which of the following areas they considered the most important for the industry in 2024: better service, better products, better technology, better regulation or other. Out of the options, 14 firms (82%) said they want to see higher service standards next year. One protection adviser said we need "different" regulation and technology, rather than better, while one firm responded with a call for ‘better technology'. Finally, one protection adviser came back with ‘none of the above', instead saying "we need growth". The research was ...
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