John Ritchie of Ellipse notes the beginning of the end for price matching.

Although efficient claims management remains a key driver for customer satisfaction, less than one-fifth of insurers are investing in technologies to improve their customer interaction.

A charter for income protection (IP) setting out the obligations and opportunities of companies selling Income Protection was one of the key things considered a recent IP Summit in London.

Barclays is encouraging customers to review their protection needs and offering three months cash back to customers who buy a life insurance policy between 21 April and 1 June 2012.

Research from Scottish Widows shows fewer people buying protection even though they know savings are insufficient to cope in event of lost income.

Aviva is introducing an excess healthcare trust option to its corporate private medical insurance offering.

Government figures for the quarter to August 2011 reveal that 54% of people who go through the Work Capability Assessment are found fit for some form of work.

Group Risk Development (Grid) has hailed Swiss Re's group risk market report as "most encouraging."

The Advisory, Conciliation and Arbitration Service (Acas) has released a guide tackling mental illness issues in the workplace.

Aviva's income protection cover provided payments totalling more than £29.5m in 2011, helping around 2,600 customers and paying out on over 91% of income protection claims in 2011.