Opinion

A week into the FCA's new 'shopping around' rules, Regency Health's Brian Walters provides a view from the coalface.

Vicki Leslie, Client Relationship Manager at ECIS, discusses the role that a little healthy competition can play to ensure a healthy workforce.

iPipeline's Paul Yates says there are several areas the industry can target in order to boost protection sales.

When the HMRC consultation was launched on 10/08/16 with a closing date of 19/10/16, good and bad things emerged as a result of the industry's focus on this area of work, writes Paul Avis.

Now that the dust has settled after the consultations on the Green Paper and the new single financial guidance body (SFGB) it is time to look forward to how we can make progress towards making the households of the UK resilient in the event of sickness...

What do people value about protection insurance? It may be a basic question but a survey this week brought home the need for us to be creative in how we think about engaging our customers, writes Andrew Wibberley.

British Friendly offers perspective on why claims are declined, what affects the decision and enters the debate of why continued publication is so important.

Adapt to actual customer needs

As companies grow, do they intellectualise the marketing process too much? Do they lose touch with what their customers want from their products and services? Roger Edwards puts the case forward for firms to simplify their marketing strategies with three...

Melissa Collett discusses why there is legal uncertainty in a recent Financial Ombudsman decision on an Aviva life policy complaint.