'We have to win the commercial argument as well as hearts and minds'
COVER receives top plaudit from industry body
‘Being direct and honest is always the best option’
CII CEO interview
'You really have to believe in protection’
'Comparison sites - the quickest way to make a bad decision'
'Fighting for better terms for my clients is extremely rewarding'
'Be clued up, add value and step into your clients' shoes'
'Keep it professional but make it interesting'
'I've learnt to see the positive in every situation'
'Work hard, don’t worry, enjoy the ride!'
'Let the client do most of the talking'
'Instead of being friends with everyone, spend more time with those you love....'
‘Ice Ice Baby is my go-to karaoke track’
'You will surprise yourself by what you can achieve and where life can take you'
'Dyed, long black hair and eye-liner wasn't a good look'
Old Mutual Wealth deputy chief underwriter Karen Garrett talks exclusively to COVER about winning the Best Underwriting Team prize at this year's Customer Care Awards
Stephen Crosbie, protection director of Aegon, talks about winning the Best Individual Life Insurance prize at this year's COVER Excellence Awards.
Lisa Yates, Aviva's intermediary account lead - corporate & business solutions, talks about winning the Best Group Critical Illness prize at this year's COVER Excellence Awards.
Stephanie Hydon, national account manager at iPipeline, talks about winning the Best Technology Provider prize at this year's COVER Excellence Awards.
Jonathan Burton, CEO of Health Shield, talks about winning the Best Cash Plan prize at this year's COVER Excellence Awards.
Fiona Murphy catches up with LifeSearch's chief executive Tom Baigrie for the definitive interview on his firm's growth plans and his views on the protection market