'If it helps heal it, then talk about it! '
'We need to pick up the pace'
‘It would feel wrong to not be there when a customer needs help’
COVER editor Adam Saville takes an in-depth look at the recent access to insurance signposting agreement. How is it being done and where is it needed most?
‘BIBA’s signposting service is timely indeed’
'Our past has been rife with some very poor intermediary practice'