Phil Jeynes

Distribution, technology and underwriting

Provider service quality, claims timescales and Consumer Duty

For consumers unable to secure own cover

With a life or critical/serious illness policies

Changes to propositions, services can be refleced instantly

“Bad firms seem to find loopholes around these kinds of rules”

Including insurance

For advised and non-advised business

"It feels like a step back again"

37% year-on-year increase