Legal and General

Prioritising customer service, retraining advisers on protection products and engaging a younger demographic can help firms navigate a challenging climate with success

Customer retention focus

High quality customer service offers a chance to raise industry standards, especially in claims speed and communication.

Business Quality Awards

Currently commercial director for retail protection

To businesses with 3 employees minimum

Access to tailored support and later-life care experts

Claim assessment times is new measure for 2024

Bonus gap also narrowed

Year-on-year increase of £33.9 million