David Mead

Focus on individual protection

Growing interest among IFAs and wealth managers

What does Labour mean for protection?

Customers and advisers impacted

High quality customer service offers a chance to raise industry standards, especially in claims speed and communication.

Business Quality Awards

A COVER, IPTF and Iress series

Distribution, technology and underwriting

Provider service quality, claims timescales and Consumer Duty

Impact of technology on helping customers