How dull, repetitive admin tasks are killing staff creativity

Too often overlooked in the automation debate - which typically focuses on how the future workplace and our roles might look - is the impact legacy systems are having on your people. Technology and processes that are no longer fit for purpose - along with dull, repetitive administrative tasks - are draining enthusiasm from staff and haemorrhaging the time, and the will, to be creative and innovate. Little has really changed over the past few decades. My very first job in insurance, back in the late Eighties, was as an assistant in a Wimbledon-based employee benefits broker called City...