Tom Baigrie: Stamp out mis-selling before the regulator does

clock • 3 min read

Telesales and misuse of bought data is damaging life insurance within the eyes of consumers. The industry must act before the FCA steps in...

If an industry does not self-regulate out those within it that abuse consumers it must expect increased regulation. I fear that time might be approaching the protection market. Increasing numbers of customers complain of being harassed by protection tele-sellers using methods reminiscent of the PPI claims cold-calling storm. I think they work like this: consumers considering buying protection, whether off their own bat or because their adviser recommended them to, almost all type ‘life-insurance' or similar keywords into Google and have a look around the many sites on the resulting pa...

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