Disruption: Could Google or virtual reality impact protection?

Uber caused London black cab drivers to stage a series of protests about what they felt was unfair competition threatening their livelihoods. AirBnB made hotel executives scurry to their boardrooms and debate the dents in room sales. In management speak terms taxis and hotels have been "disrupted" by new app based technology. I'm not a fan of management gobbledegook. But disruption is dead right here. These are two industries where nothing's changed for decades. Where complacency has set in.  Where customer service isn't necessarily top of the agenda. Both hit by a clever, customer...