State your claims: Why insurers must keep publishing claims data

Claims figures build a vital bridge of trust between insurers and consumers. Yet there has been much talk lately surrounding the release of payout rates, with some insurers and reinsurers musing that they would prefer to stop publishing them because they believe them to be irrelevant and even boring. In a world where 1 in 5 consumers have been deterred from buying cover because they don't trust insurers to pay claims, this isn't the case. Trust is essential in such an environment, but returning to the days where insurers didn't routinely publish individualised claims data would only s...