The OneFamily Group has appointed Colette Ward from AIG Life as underwriting operations manager, as the provider continues to expand its services in the protection industry.
Ward will be responsible for helping to drive OneFamily's growth strategy, focusing on enhancing its underwriting capabilities. This includes medical evidence and post-issue processes which are areas she has worked closely on in previous roles, Ward told COVER. She said: "Our industry continues to have challenges with medical evidence, the volumes requested, time taken to receive and assess as well as the cost implications. We will be launching our new medical evidence process in the near future which will provide a more streamlined customer journey with more terms being available." W...
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