Health Assured faces investigation into counselling service

According to the BBC, vulnerable people have alleged that Health Assured has not always handled their calls properly, which Health Assured has refuted. A BACP spokesman told COVER that the association only accredits Health Assured's counselling service, not the whole employee assistance programme. One caller told the BBC he was advised "to go on a date" with his wife after he said he was having suicidal thoughts, with the counsellor not referring him for structured counselling. It was the third call, which was six weeks after his first, that he was put in touch with a local therapist ...